Splice - Customer Support Services

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LET US PUT TOGETHER A FULLY CUSTOMIZED IT SUPPORT PLAN FOR YOUR COMPANY

Whether you're in need of co-managed solutions, or if your business requires fully-managed support, Splice will design a custom plan that is tailored to your specific requirements. We will run a complete assessment, factoring in your existing infrastructure, IT budget, and future network expansion plans.

BRANDED LEVEL 1 PRODUCT AND SERVICE SUPPORT

Companies realize the high costs associated with operating an “in-house” support and service solution, so rather than tie-up valuable resources and build out an expensive network infrastructure, partner with Splice for a customized support solution for your business.
 

DEDICATED SUPPORT TECHNICIANS

Splice technicians are highly trained with the required skill-sets and certifications to support your wide-array of products and services.

ONSHORE AND OFFSHORE CAPABILITIES

Splice provides 24x7x365 on-site support  to quickly address  critical equipment or network issues that require hands-on technical support. For most sites in the US, Canada, and around the globe, our standard SLA for emergency service is 4 hours. Issues will always be addressed according to the specific procedures and protocols that your company requires.
 

ROBUST INCIDENT TICKETING AND REPORTING 

Open a trouble ticket in seconds. Requesting a service ticket is quick and easy - Simply call, email, or open a trouble ticket online.

Splice provides a robust Incident ticketing and reporting platform and can also integrate with your existing ticketing platform.

Count on quick resolution. Each service ticket is classified according to issue type—Classifications range from Priority 1 to Priority 4. Target resolution time is 4, 8, 12, or 24 hours, according to issue classification.

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