Splice - Infrastructure Management Services

INFRASTRUCTURE MONITORING AND MANAGEMENT

Splice Remote Monitoring and Management solution (RMM), combines our 24 x 7 x 365 U.S. based team of certified technicians with powerful toolsets and reporting to provide a robust monitoring and remediation solution for network and server infrastructure. 

REMOTE MONITORING AND RESOLUTION

With Splice’s Network Monitoring solution, our clients will have peace of mind knowing their network is being proactively monitored around the clock with vigilance that will ensure maximum uptime and minimal disruption to their operations. Our service is designed  to support the technology that drives our customer’s business.

SERVICES INCLUDE

• Proactive monitoring and remediation service for all devices on the network
• Ability to customize all alerts and escalation/ communications processes to the client’s requirements
• Centralized portal with real time analytics and reporting
• Detailed network topology and asset management
• Network traffic flow analytics
• Global network configuration management 

BENEFITS INCLUDE

• Immediate response to all network performance issues with minimal client IT resources required
• Services available anywhere in the U.S.
• Access to thousands of data and performance metrics
• Service Level Agreements and accountability
• Significantly lower cost of ownership and management

REMOTE SERVER AND VM MONITORING AND RESOLUTION

Splice’s Server Care service provide a wide suite of services to fully manage our clients server and virtual machine (VM) environments. Our technicians can immediately respond  to all  server monitoring alerts and resolve issues and take on any specific project based work.

Splice NOC responds and resolves 90% of alerts related to the following: 

• Active Directory
• Exchange
• DHCP/IIS
• Blackberry
• Citrix Terminal (except XenApp 6)
• Sharepoint
• SQL
• Windows Terminal Server
• VMware
• VSS

BACKUP AND DISASTER RECOVERY