TeligentIP - Contact Center

CLOUD CONTACT CENTER FROM TELIGENT

Teligent’s enhanced call center delivers innovative and extensive features that remarkably surpasses older legacy services. This allows businesses of all sizes to provide excellent customer service to their clients.

This Call Center Solution can be utilized as a stand-alone product or fully integrated with our Hosted Voice platform. Our enhanced call center solution simplifies service installation and speeds up service rollout, without the burden of complex customer premise equipment and related capital expenses.

BENEFITS

• Improve Customer Service
  Utilize integrated tools and reporting functionality to manage call center agents and call queues to improve call wait times.
• Create Virtual Call Centers
  Establish a call center with a broadband connection without additional hardware or traditional phone lines.
• Offer 24x7x365 Customer Care
  Follow the sun distribution offers calls to agents across multiple time zones.
• Manage Calls Effectively
  Choose from a range of call distribution policies, including weighted call distribution and simultaneous ring.

AVAILABLE FEATURES

• Call Queues
• Call Recording
• IVR
• Barge In
• CRM Integrations
• Wallboards
• Live Reporting and Historical Reporting
• SMS, MMS, webChat