Splice - IT Support Services

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$99.00
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Description

SPLICE IT SUPPORT SERVICES WORK THE WAY YOU WORK

Splice's suite of IT services provide our clients with high availability and efficiency of their IT infrastructure.  By outsourcing portions or all of their IT functions, Splice customers will be able to extend their support capabilities and free up internal resources so they can focus on high priority initiatives.

IT HELP DESK

Splice's 24x7 US-based Remote Help Desk Support enables our customers to provide high quality and immediate Desktop Support to their employees. Our Technicians deliver fast, courteous, and expert problem resolution for end-user technical issues.
 

HELP DESK SUPPORT

  • E-mail Applications and Browsers
  • Microsoft and Apple Desktop Operating Systems
  • Hardware and Network Troubleshooting
  • Desktop Performance Problems
  • User Administration
  • Thin Clients and Virtual Desktop Infrastructure (VDI)
  • Printer Installation and Support of Mobile Phones and Tablets
  • Microsoft Office and Documented Third Party Applications
  • Virus and Malware Infections

SERVICES INCLUDE

  • Immediate Response and Resolution to End Users (Chat, Phone or email)
  • Hardware, Software and Network Troubleshooting
  • Desktop performance Problem resolution
  • User Administrations
  • Antivirus and Malware Management
  • Patch Updates
  • Driver Installations/Network Mapping and more!

IT FIELD SERVICES

QUALIFICATIONS

• Over 6,000 IT service professionals worldwide with extensive network and telecom expertise
• Professionally certified technicians and highly credentialed systems engineers

SERVICES

• LAN/WAN hardware and software installation and replacement; network configuration and testing
• Network refresh projects, including cabling, racking, and custom requirements
• Complete site surveys, including site information, equipment details, and high-resolution photos

EMERGENCY SERVICES

• 24/7 x 365 IT Field services quickly address any crucial equipment or network issues
• Available for most sites in the U.S., Canada, and around the globe
• Standard SLA for emergency service is 4 hours

CUSTOMIZED SUPPORT SERVICES

• Project based or long term IT Resource Talent Placement
• Software/hardware activation and deployment
• Level 1 IT support (Customer engagement)
• Level 2 or 3 engineering support and escalation

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