Splice - IT Support Services

Splice's 24x7 US-based Remote Help Desk Support enables our customers to provide high quality and immediate Desktop Support to their employees. Our Technicians deliver fast, courteous, and expert problem resolution for end-user technical issues.

 

HELP DESK SUPPORT

• E-mail Applications and Browsers
• Microsoft and Apple Desktop Operating Systems
• Hardware and Network Troubleshooting
• Desktop Performance Problems
• User Administration
• Thin Clients and Virtual Desktop Infrastructure (VDI)
• Printer Installation and Support of Mobile Phones and Tablets
• Microsoft Office and Documented Third Party Applications
• Virus and Malware Infections

SERVICES INCLUDE

• Immediate Response and Resolution to End Users (Chat, Phone or email)
• Hardware, Software and Network Troubleshooting
• Desktop performance Problem resolution
• User Administrations
• Antivirus and Malware Management
• Patch Updates
• Driver Installations/Network Mapping and more!

IT FIELD SERVICES

QUALIFICATIONS

• Over 6,000 IT service professionals worldwide with extensive network and telecom expertise
• Professionally certified technicians and highly credentialed systems engineers

SERVICES

• LAN/WAN hardware and software installation and replacement; network configuration and testing
• Network refresh projects, including cabling, racking, and custom requirements
• Complete site surveys, including site information, equipment details, and high-resolution photos

EMERGENCY SERVICES

• 24/7 x 365 IT Field services quickly address any crucial equipment or network issues
• Available for most sites in the U.S., Canada, and around the globe
• Standard SLA for emergency service is 4 hours

CUSTOMIZED SUPPORT SERVICES

• Project based or long term IT Resource Talent Placement
• Software/hardware activation and deployment
• Level 1 IT support (Customer engagement)
• Level 2 or 3 engineering support and escalation