Star2Star - Advanced Reporting

Advanced Reporting From Star2Star

Star2Star's Advanced Reporting solution is a package of 13 enhanced call detail record reports for the Business Voice and Business Voice+ platforms. These reports provide valuable, digestible business analytics to Star2Star customers. Advanced Reporting is our stand-alone call reporting application that contains Call Detail Record data drawn from the StarBox® Voice Optimized SD-WAN and our proprietary network.

What Reports Are Available?

Location Summary

High-level details like total calls, answered calls, missed calls, inbound calls, outbound calls, total time, average time, and et cetera at a location level

Location Detail

All of the call details for one or more locations and only includes the call detail records from the StarBox® Voice Optimized SD-WAN

Missed Calls

The call detail records of any missed or no answer, inbound, outbound, and internal calls

Answered Calls

The calls that have been answered, both inbound and outbound

Inbound Calls

All inbound details for non-Contact Center calls

Outbound Calls

All outbound call details

Internal Calls

Call detail records for internal calls that occur behind your StarBox® Voice Optimized SD-WAN

Extension Summary

Totals and averages by extension

Extension Detail

Extension-level call details

Ring Group

Ring Group call detail data

Fax by Location

Digital Fax and Analog Fax detail records

DID Summary

Which phone numbers are called most and least frequently

DID Detail

The full call duration for any external calls to or from someone in your organization

How To Access Advanced Reporting?

To access, just log into your Star2Star system and select the Advanced Reporting application from the menu.

Scheduled Reporting

Advanced Reporting automates your reporting schedule and delivers via email. Reports can be run:

• Just Once • Daily • Weekly • Monthly • And at the end of the month

Requirements

Advanced Reporting requires Business Voice or Business Voice+.