Description
Valuable, Digestible Business Analytics
Advanced Reporting From Star2Star
Star2Star's Advanced Reporting solution is a package of 13 enhanced call detail record reports for the Business Voice and Business Voice+ platforms. These reports provide valuable, digestible business analytics to Star2Star customers. Advanced Reporting is our stand-alone call reporting application that contains Call Detail Record data drawn from the StarBox® Voice Optimized SD-WAN and our proprietary network.
What Reports Are Available?
Location Summary
High-level details like total calls, answered calls, missed calls, inbound calls, outbound calls, total time, average time, and et cetera at a location level
Location Detail
All of the call details for one or more locations and only includes the call detail records from the StarBox® Voice Optimized SD-WAN
Missed Calls
The call detail records of any missed or no answer, inbound, outbound, and internal calls
Answered Calls
The calls that have been answered, both inbound and outbound
Inbound Calls
All inbound details for non-Contact Center calls
Outbound Calls
All outbound call details
Internal Calls
Call detail records for internal calls that occur behind your StarBox® Voice Optimized SD-WAN
Extension Summary
Totals and averages by extension
Extension Detail
Extension-level call details
Ring Group
Ring Group call detail data
Fax by Location
Digital Fax and Analog Fax detail records
DID Summary
Which phone numbers are called most and least frequently
DID Detail
The full call duration for any external calls to or from someone in your organization
How To Access Advanced Reporting?
To access, just log into your Star2Star system and select the Advanced Reporting application from the menu.
Scheduled Reporting
Advanced Reporting automates your reporting schedule and delivers via email. Reports can be run:
• Just Once • Daily • Weekly • Monthly • And at the end of the month
Requirements
Advanced Reporting requires Business Voice or Business Voice+.