Prioritizing Customer Analytics & Engagement
Service Insight is a cloud-based customer service solution designed to elevate the customer engagement experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand, allowing you to base business decisions on customer analytics.
Features
- Cloud-based Deployment
- Web-based Agent Desktop
- Full-featured Auto Attendant & Unlimited Queues
- Supports Remote Customer Service Professionals
- Supervisor Heads Up Display
- Supervisor Agent Monitoring
- Queue Monitoring & Dashboards
- Post-call Review
- Net Promoter Score (NPS)
- Historical Data & Trend Analysis Call Center
- Queue Creation Wizard Tool
Star2Star’s Service Insight is the customer service solution that will elevate your customer engagement by providing in-depth analytics to all departments. Learn more about our customer service solution today.